ExoCare

Effective Date: July 21, 2026

Last Updated: July 21, 2026

Your Privacy Matters

ExoCare is committed to being transparent about how we handle your data. This policy explains what we collect, why we collect it, and the choices you have. We keep things plain and honest, no dense legalese, just straight answers.

1. Introduction

Welcome to ExoCare, an exotic pet care mobile application and service created by Andrea Houston. ExoCare is designed to support exotic pet owners with species-specific care guides, husbandry tracking, feeding and health logs, educational content, and personalized reminders, all in one place.

We understand that your trust is essential. This Privacy Policy describes how ExoCare collects, uses, shares, and safeguards your personal information when you use our app and related services. It also explains the rights you have over your data and how to exercise them.

By using ExoCare, you agree to the practices described in this policy. If you do not agree, please discontinue use of the app and contact us to request deletion of any data we may hold.

2. Information We Collect

We collect only the information necessary to deliver a great experience for you and your exotic pets. The types of information we collect fall into three categories:

2a. Information You Provide Directly

When you create an account, build a pet profile, or interact with ExoCare, you may provide:

Account registration details: your name, email address, username, and password
Pet profile information: species, age, weight, enclosure setup, feeding schedules, and health notes
User-generated content: care logs, husbandry records, photos, and personal notes you enter into the app
Communications: support messages, feedback, or inquiries submitted through the app

2b. Information Collected Automatically

When you use ExoCare, certain technical data is collected automatically to keep the app running smoothly:

Device identifiers: device model, operating system version, and unique device ID
App usage data: features accessed, session duration, and in-app interactions
Log data: IP address, crash reports, error logs, and timestamps
Notification preferences: your local notification and push notification settings within the app

2c. Information from Third Parties

If you choose to sign in using a third-party account, we may receive limited information from that platform:

If you sign in via Google or Apple, we receive basic profile information — typically your name and email address — only as permitted by those platforms and with your authorization
Analytics providers may share aggregated, de-identified usage data to help us understand how the app is used broadly

We do not receive sensitive personal information from third-party sign-in providers beyond what is necessary to create your ExoCare account.

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and authenticate your identity securely
To power core app features, including species-specific care guides, husbandry tracking, feeding logs, shedding records, vet appointment reminders, and health tracking for your exotic pets
To personalize educational content based on the species you keep, so your experience is relevant and useful
To send in-app and push notifications, including care reminders, tips, and important alerts you have opted into
To improve app performance, diagnose and fix bugs, and develop new features based on how users interact with ExoCare
To respond to support inquiries and provide customer assistance when you reach out to us
To comply with applicable legal obligations, including data protection laws and regulatory requirements

We will not use your information for purposes that are incompatible with those listed above without first obtaining your consent.

4. How We Share Your Information

Our Commitment

ExoCare does not sell your personal data to third parties. Your information is never traded or monetized for advertising purposes.

We may share your information only in the limited circumstances described below:

Service providers: We work with trusted third-party vendors for cloud hosting, analytics, crash reporting, and push notification delivery. These providers are granted access to your data only as necessary to perform their services and are contractually obligated to protect it under strict data processing agreements.
Legal authorities: We may disclose information when required by law, a valid court order, or government authority, or when we believe disclosure is necessary to protect the rights, property, or safety of ExoCare, our users, or the public.
Business transfers: In the event of a merger, acquisition, or sale of all or part of ExoCare's assets, user data may be transferred as part of that transaction. We will notify affected users via in-app notification or email before any such transfer takes place and explain any changes to this policy.

All third-party service providers are carefully vetted and are contractually bound to handle user data responsibly and in compliance with applicable privacy laws.

5. Data Retention

We retain your personal information only for as long as it is needed to provide you with ExoCare's services and fulfill the purposes described in this policy:

Account and pet profile data is retained for as long as your account remains active
You may delete your account and all associated data at any time through the app settings — we will process your request promptly
Some anonymized, aggregated usage data may be retained after account deletion to improve the app — this data cannot be linked back to you
Backup and log data may be retained for up to 90 days following account deletion, after which it is permanently purged

6. Data Security

Protecting your data is a responsibility we take seriously. ExoCare implements the following security measures:

Industry-standard TLS/HTTPS encryption for all data transmitted between your device and our servers
Encryption at rest for data stored on our secure servers
Access to user data is restricted to authorized personnel on a strict need-to-know basis
We conduct regular security reviews and vulnerability assessments to identify and address risks proactively

Important Notice

No method of data transmission over the internet is 100% secure. While we do everything we can to protect your information, we encourage you to use a strong, unique password for your ExoCare account and to keep your login credentials confidential.

7. Children's Privacy

ExoCare is not directed to children and is intended for users who are:

13 years of age or older (in the United States and most jurisdictions)
16 years of age or older in the European Union and United Kingdom, in accordance with GDPR requirements

We do not knowingly collect personal information from children below these age thresholds. If we discover that a child has submitted personal data to ExoCare without verifiable parental consent, we will delete that information promptly upon becoming aware of it.

Parents or guardians who believe their child may have created an ExoCare account or submitted personal data are encouraged to contact us immediately using the information in Section 11 of this policy.

8. Your Rights and Choices

You have meaningful control over your personal data. The following rights are available to all ExoCare users:

Right

What It Means

How to Exercise It

Access

Request a copy of the personal data ExoCare holds about you

Correction

Update or correct inaccurate information in your profile

Edit directly in app settings

Deletion

Delete your account and all associated personal data

App settings → Delete Account, or contact us

Portability

Request an export of your data in a structured, machine-readable format

Opt-Out of Notifications

Manage or disable push notification preferences

Device settings or in-app notification settings

Withdraw Consent

Where processing is based on your consent, you may withdraw it at any time

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information is collected about you and how it is used
The right to delete your personal information, subject to certain exceptions
The right to opt-out of the sale of your personal information — we do not sell personal data
The right to non-discrimination for exercising your CCPA rights

EEA and UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you are protected by the General Data Protection Regulation (GDPR) or UK GDPR. In addition to the rights listed above, you have the right to:

Object to certain types of processing of your personal data
Restrict processing of your data in certain circumstances
Lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated

To exercise any of the rights listed in this section, please contact us using the information provided in Section 11.

9. Third-Party Links and Services

ExoCare may include links to external websites, educational resources, or third-party services for your convenience and enrichment. Please be aware that:

We are not responsible for the privacy practices, content, or security of any third-party websites or services
Clicking a link to an external site means you are leaving ExoCare, and that site's own privacy policy will govern the collection and use of your data
We encourage you to review the privacy policies of any third-party services you access through or alongside ExoCare

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as ExoCare grows and evolves, or as laws and best practices change. When we do:

Material changes will be communicated to you via in-app notification and/or email before they take effect
The "Last Updated" date at the top of this policy will always reflect the most recent revision
For non-material changes, we may update the policy without separate notice, so we encourage you to review it periodically
Continued use of ExoCare after a policy update takes effect constitutes your acceptance of the revised policy

If you have questions or concerns about any changes, please reach out to us before continuing to use the app.

11. Contact Us

We're here to help. If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal data is handled, please don't hesitate to reach out:

ExoCare

Created by: Andrea Houston

Email: info@exocareapp.com

Website: https://exocareapp.com/

We aim to respond to all privacy-related inquiries within 30 days of receipt. For time-sensitive matters, please indicate the urgency in your message.

This document was prepared for use in Google Play Store and Apple App Store listings and is intended to be read in conjunction with ExoCare's Terms of Service.